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Postmasters
– Frequently Asked Questions
What
constitutes a Trip Charge?
Post Masters attempts to get all necessary information
before installing a post in order to avoid a second trip back to the
install location. If Post Masters is at fault in the install, location,
or wrong materials requested, we will gladly go back out to the location
and replace or move the materials at no cost. However, if we install
at the location with the materials you have requested, then we need
to charge a "Trip Charge" for our services and time. Thank
you.
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What is a Reset/Relocate Charge?
If we do not receive specific instructions/drawings
to indicate where a post is to be set, our installers use their best
judgement. If Post Masters is asked to move a post to another location
after it has been installed or if a post has been knocked over and requires
an installer to go back out and reinstall a post, there is a charge
for this service.
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What is Refusal by Owner/Tenant?
If the Owner or Tenant of the property stops Post
Masters from installing a signpost and refuses to allow us to perform
our services, we will not jeopardize any damage to our materials or
posts by installing as requested. Post Masters will call the realty
company who placed the order and attempt to get a confirmed approval
between the realtor and the owner or tenant. There will however be a
‘Refusal’ charge for the first install attempt.
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What if my listing is a Lot or Vacant
Land?
All we require is that you mark or flag exactly
where you would like the post to be placed and or provide a detailed
map/drawing.
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What do I do if the post that was installed
is missing?
Post Masters employees will only remove a post
from a listing if we are faxed a removal order from the listing agent/broker,
or if we find that someone other than an employee of Post Masters has
relocated the post. Post Masters employees are the only ones allowed
to install and remove our posts. If a post is missing please contact
Post Masters immediately. Please contact the seller or buyer to see
if perhaps they have removed the post without your knowledge. Post Masters
will replace the post provided that there are no city or neighbor objections,
however, the lost post and its contents will be charged unless we can
recover those items in the condition in which they were installed.
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What if a post is vandalized or broken
by accident?
Post Masters will replace the post at your request,
provided that the circumstances of the situation are not likely to be
repeated. Please talk to the seller to see if there is an underlying
problem before ordering up an additional post. Damaged posts are charged
according to the degree of damage. Post Masters will make every effort
to salvage a post.
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